Breezy Furniture Refund and Returns Policy
1. Change of Mind Returns
If you change your mind, you may return the product within 30 days of delivery for a refund or exchange, provided that:
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The product is returned in its original condition
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The product is in its original, unopened, and sealed packaging
Change of mind returns are subject to a 20% restocking fee based on the total sale price of the returned items. Return shipping and handling fees will also be deducted from any refund or credit.
Once we receive your returned item(s) and confirm that both the product and packaging are in good condition, we will process your refund within 3-5 business days.
To initiate a return, please contact us within 30 days of receiving your order.
2. Order Cancellations
If you wish to cancel or adjust your order before dispatch, please contact our Customer Care team. Cancellations are subject to a 20% cancellation fee based on the total sale price of the items being cancelled.
If your order has already left our warehouse, it will be treated as a Change of Mind return (see above).
3. Damaged or Incorrect Items
Please inspect your items immediately upon delivery to ensure they are in good condition and match the description provided.
If your items are damaged or incorrect, report the issue to our Customer Care team within 7 days of delivery. We will resolve the matter as quickly as possible.
4. Natural Variations
Most Breezy Furniture products are hand-crafted from solid oak or walnut sourced from sustainable American forests.
Variations in grain, colour, and finish are natural and to be expected—no two pieces are exactly alike. These variations are accepted industry-wide and are not grounds for replacement or refund.
If you prefer perfectly consistent finishes, please consider products made from synthetic materials such as laminate, melamine, or PVC.
5. Minor Imperfections
Our products are made from natural materials and hand-finished. Minor imperfections may be present and are considered normal for solid timber furniture.
We do not offer replacements or refunds for minor imperfections.
6. Focus on What Matters
Our craftsmen focus their attention on the visible areas of your furniture during normal use.
The undersides of tables and chairs, as well as the rear panels of entertainment units, bedside tables, and sideboards, may not be finished to the same standard.
This approach allows us to provide you with beautiful, high-quality furniture at unbeatable prices.